TERMS & CONDITIONS
CUSTOMER CARE
At Wildfire Preparedness, we are dedicated to providing exceptional customer service and ensuring a positive shopping experience for every customer. Our team is committed to helping you find the right products for your emergency preparedness needs, and we are here to assist before, during, and after your purchase.
Our Commitment
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Responsive Support: We strive to answer all inquiries promptly and professionally. Whether you need assistance with product information, order tracking, returns, or any other concerns, our customer care team is available to help.
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Product Guidance: If you have questions about which products best suit your wildfire preparedness efforts, we are happy to offer guidance and recommendations to ensure you are well-equipped.
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Ongoing Support: Our relationship with our customers doesn’t end after a purchase. If you experience any issues with your order or have questions about the products you’ve received, we are here to provide solutions and support.
For any customer care inquiries, please contact us at:
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Phone: 1-250-939-8380
At Wildfire Preparedness, your safety and satisfaction are our top priorities. We are committed to helping you prepare for any emergency, with products you can trust and a team that truly cares.
WHOLESALE INQUIRIES
At Wildfire Preparedness, we are committed to supporting our community by providing high-quality emergency preparedness products. While we currently work closely with trusted suppliers and do not hold large quantities of stock ourselves, we are pleased to facilitate wholesale opportunities directly from our suppliers to interested clients.
We see ourselves as partners with our suppliers, working together to expand access to vital products that can help protect homes and communities from the threat of wildfires. By promoting wildfire preparedness, we aim to grow awareness and drive demand for the innovative products our suppliers offer, positioning ourselves as advocates and champions of their expertise.
How We Handle Wholesale Inquiries
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Partner Approach: We collaborate directly with our suppliers to fulfill wholesale requests. Our goal is not to compete with our suppliers, but to work alongside them, amplifying their reach and connecting their products with a wider audience through Wildfire Preparedness.
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Facilitating Orders: If you are interested in placing a larger wholesale order, we will connect you directly with our suppliers to ensure you receive the best pricing, logistics support, and product information. We will assist throughout the process to ensure smooth communication and a seamless experience.
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Supporting Suppliers: We value the relationships we have with our suppliers and believe that by working together, we can make a greater impact. Wildfire Preparedness promotes and advocates for these suppliers’ products as part of a collective effort to increase preparedness and resilience in wildfire-prone areas.
Duties and Taxes for Imported Product
As we expand our offerings to include products imported from the United States into Canada, we want to make our customers aware of their responsibilities regarding duties and taxes.
Please note that any duties, taxes, or additional fees associated with the importation of products from the US into Canada are the sole responsibility of the customer.
When you place an order with us for products being imported from the US, you are agreeing to cover any and all applicable duties and taxes that may be imposed by Canadian customs. These charges are not included in the product price or shipping fees and will vary based on the product's value and the regulations set forth by Canadian customs authorities.
Wildfire Preparedness will not be liable for any additional costs incurred due to duties or taxes and we encourage our customers to be informed about these potential charges prior to making a purchase. For further details about the import process, we recommend contacting your local customs office.
Thank you for your understanding and support as we continue to provide you with quality products.
Commitment to Quality
While Wildfire Preparedness does not act as a direct wholesaler, our priority is ensuring that clients receive the best possible products from our trusted network of suppliers. We are dedicated to maintaining high standards of service, and our role as a partner is to ensure clients are matched with the right supplier to meet their needs.
For any wholesale inquiries, please contact us at:
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Phone: 1-250-939-8380
Together, we can help spread wildfire preparedness solutions while supporting the businesses that make these crucial products available.
PRIVACY & SAFETY
At Wildfire Preparedness, we prioritize the privacy and safety of our customers. We adhere to strict policies to safeguard your personal information and ensure secure transactions. Our commitment to transparency and security aims to build trust and foster lasting relationships with our valued customers.
PAYMENT METHODS
- Credit / Debit Card
- PayPal
- Google Pay
-Apple Pay